Amazon chime support software#
Amazon chime support download#

Create two Amazon Chime Voice Connectors for inbound and outbound calling.Note, if you choose to use a paid AMI that has FreeSWITCH preinstalled, you can skip step 3:

Amazon chime support download#

Download all files from this repository's resources folder to configure the IVR application in FreeSWITCH.

To build this solution, you must use Amazon EC2 and Amazon Chime Voice Connector to connect to the Amazon Chime SDK meeting application.

Basic understanding of Amazon Elastic Compute Cloud (EC2) instances and Amazon Chime SDK.

Amazon chime support software#

Basic understanding of FreeSWITCH software and Linux server administration.Permissions to create Amazon Chime Voice Connectors and Amazon EC2 instances.If you donвЂ™t have an existing meeting application you can follow the instructions on deploying the serverless browser demo on GitHub An Amazon Chime SDK meeting application.Getting StartedД«efore getting started, make sure that you have the following in place: A voice connector will be created under the Amazon Chime service console and integrated with the FreeSWITCH PBX to provide public phone number connectivity. The open source softswitch software called FreeSWITCH is used in this solution to handle PSTN connectivity to the Amazon Chime SDK meeting. This menu prompts the user for a meeting ID and joins the callerвЂ™s audio to the meeting. You can use any SIP-enabled Private Branch Exchange (PBX) with IVR application features to create a simple voice menu. This number can be used by users to dial in from their phones to join or start an Amazon Chime SDK meeting. Because of this, you can use Amazon Chime Voice Connector to obtain a phone number, similar to a conference line. For example, callers could be joining in a cafГ© or train station as opposed to those joining from their offices or homes.ДЄmazon Chime SDK supports joining via Session Initiation Protocol (SIP). This may include callers that have weak or no internet access and/or prefer to join the meeting over their PSTN phone. However, you may also seek to support callers from Public Switched Telephone Networks (PSTN) phones dialing in to your Amazon Chime SDK meetings. Using Amazon Chime SDK meetings, you can create a custom meeting application for users to start or join calls over web browsers or mobile. This solution uses the following services: Amazon Chime SDK, Amazon Chime Voice Connector, Amazon Elastic Compute Cloud (EC2), and open source softswitch software FreeSWITCH. You can also store the audio in Amazon Simple Storage Service (Amazon S3). For example, you can use services like Amazon Transcribe, Amazon Comprehend, and Amazon SageMaker with the audio stream. Once the audio is streamed to Amazon Kinesis, you can use other AWS services for added analytics. You can also enable voice streaming in the Amazon Chime Voice Connector to stream audio from your meeting to Amazon Kinesis. The caller is joined to their desired meeting by entering their meeting ID. This triggers the FreeSWITCH server to interact with the PSTN caller through a voice menu. A PSTN caller calls in to the phone number assigned in the Amazon Chime Voice Connector. The following diagram outlines the solution flow beginning with an Amazon Chime SDK meeting being started.

A phone menu is configured for dial-in callers to enter an Amazon Chime SDK meeting. This solution uses Amazon Chime Voice Connector and an open source softswitch called FreeSWITCH. The purpose of this project is to provide an example Interactive Voice Response (IVR) application and steps to allow PSTN callers to participate in Amazon Chime SDK meetings. Sample solution for configuring PSTN Caller integration with Amazon Chime SDK meetings using Amazon Chime Voice Connector and FreeSWITCH. PSTN Integration with Amazon Chime SDK Meetings